PrivacyPolicy

adventics GmbH (hereinafter: “adventics” or “we”) attaches great significance to the protection of your personal data. In the following, we would like to inform you about the processing of your personal data in accordance with Art. 13 GDPR.

A. Responsibility

Responsible for the processing of your personal data is the

adventics GmbH

23A Münchener Str.
85540 Haar near Munich

Phone: +49 89 4444 33 100
Email: info@adventics.de

B. Contact Information for Our Data Protection Officer

datenschutz süd GmbH
Wörthstraße 15
97082 Würzburg

Phone: +49 931 30 49 76 – 0
Email: office@datenschutz-sued.de

C. Processing of personal data of the website visitor

I. Usage Data

When you visit our website, so-called usage data is temporarily stored on our web server as a log for static purposes in order to improve the quality of our website. This data record consists of

• the IP address of the requesting computer, which has been shortened so that a personal reference can no longer be established,
• the host name,
• the date and time of the request,
• the time zone difference to Greenwich Mean Time (GMT),
• the content of the request (specific page),
• the access status/ HTTP status code (file transferred, file not found),
• the amount of data transferred in each case,
• the website from which the request originates (referrer),
• the specific pages of our website accessed by you,
• the browser type, version and language setting,
• the operating system type and version,
• the activated Java scripts:
• Screen resolution,
• colour depth,
• Size of the browser window,
• installed browser plug-ins.

The aforementioned log data is only stored in anonymised form. The legal basis for the processing of usage data is Art. 6 para. 2 sentence 1 lit. f) GDPR. The processing is carried out in our legitimate interest in providing the content of our website and ensuring a device- and browser-optimised display.

II. SSL or TLS Encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

III. Hosting

We use Timme Hosting GmbH & Co. KG, Marie-Curie-Straße 5, 21337 Lüneburg, to host our website. We have carefully selected this external service provider and entered into a data processing agreement in accordance with Article 28 of the GDPR.

IV. Consent Management Platform

We use the Borlabs consent management platform on our website. The processing in connection with the use of Borlabs and the logging of the settings you have made is carried out on the basis of Art. 6 para. 1 sentence 1 lit. f) GDPR. Our legitimate interest is to display our content according to your preferences and to be able to prove that you have given your consent. The settings you have made, the consent you have given and parts of your usage data are stored in a cookie. This means that it is retained for subsequent page requests and your consent can still be tracked.

No information about visitors is transmitted to Borlabs via the Borlabs cookie.

V. Cookies

We use cookies on our websites. Cookies are small text files that can be stored and read on your end device. A distinction is made between session cookies, which are deleted as soon as you close your browser, and permanent cookies, which are stored beyond the individual session. Cookies can contain data that makes it possible to recognise the device used. In some cases, however, cookies only contain information on certain settings that are not personally identifiable.

We use both necessary session and permanent cookies to display and function our website. The processing is carried out on the basis of Art. 6 para. 1 sentence 1 lit. f) GDPR, § 25 para.2 TDDDG. Our interest lies in enabling the presentation of our website. You can object to the processing at any time. To do so, please click on the following link: datenschutz@adventics.de. You can set your browser so that it informs you about the placement of cookies. You can also delete cookies at any time via the corresponding browser setting and prevent the setting of new cookies. In this case, our website may not be displayed optimally and some functions may no longer be technically available.

We also use tracking cookies on our website to track your user behaviour and subsequently send you targeted advertising. The processing takes place on the basis of your consent in accordance with Art. 6 para. 1 s. 1 lit. a) GDPR, § 25 para.1 TDDDG, if you have previously given your consent to tracking on our cookie banner. You can revoke your consent to the use of a tracking cookie at any time with effect for the future without affecting the legality of the previous processing. Please click here to revoke your consent: datenschutz@adventics.de

We use the following tracking cookies on our website:

Google Analytics / Google Tag Manager

We use the web analysis tool “Google Analytics” to customise the design of our websites. Google Analytics creates user profiles on the basis of pseudonyms. For this purpose, permanent cookies are stored on your end device and read by us. In this way, we are able to recognise returning visitors and count them as such. To control Google Analytics, we use Google Tag Manager, an auxiliary service that only processes personal data (IP address) for technically necessary purposes.

As part of the Google Analytics / Google Tag Manager service, Google Ireland Limited supports us as a processor in accordance with Art. 28 GDPR. Data processing may also be carried out by Google outside the EU or the EEA (in particular in the USA). With regard to Google, an adequate level of data protection is guaranteed on the basis of the adequacy decision (EU-U.S. Data Privacy Framework). Google also undertakes to conclude standard contractual clauses with other sub-processors.

Zoho SalesIQ

On our website, we use Zoho SalesIQ, a live chat and visitor analytics service provided by Zoho Corporation or Zoho Corporation B.V. (EU).

In this process, the data you enter (e.g., name, email address, and chat content) as well as technical information such as IP address, browser type, operating system, and the time the page was accessed are processed. In addition, Zoho SalesIQ may use cookies or similar technologies to provide the chat service and analyze website usage.

Processing is based on Article 6(1)(a) of the GDPR (consent), provided that you have consented to its use, or Article 6(1)(f) of the GDPR (legitimate interest), provided that the service is used exclusively for the efficient processing of inquiries.

If personal data is transferred to third countries, this is done on the basis of appropriate safeguards in accordance with Article 46 of the GDPR, in particular through the use of Standard Contractual Clauses (SCCs), where necessary.

For more information about Zoho’s data processing practices, please see Zoho’s Privacy Policy at:
https://www.zoho.com/privacy.html

Zoho Forms

We use Zoho Forms, a service provided by Zoho Corporation or Zoho Corporation B.V., to make our online forms available.

When you fill out and submit a form on our website, the data you enter (e.g., name, email address, phone number, and other form details) will be processed and transmitted to Zoho. In addition, technical data such as your IP address, browser type, operating system, and the date and time of your request may be processed to the extent necessary for the provision and security of the service.

Your data is processed for the purpose of handling your inquiry or carrying out pre-contractual measures in accordance with Article 6(1)(b) of the GDPR, or based on our legitimate interest in the efficient and secure provision of online forms in accordance with Article 6(1)(f) of the GDPR. To the extent that consent is required for the use of Zoho Forms (e.g., when using cookies or similar technologies), processing is based on Article 6(1)(a) of the GDPR.

If personal data is transferred to third countries, this is done on the basis of appropriate safeguards in accordance with Article 46 of the GDPR, in particular through the use of Standard Contractual Clauses (SCCs), where necessary.

For more information about Zoho’s data processing practices, please see Zoho’s Privacy Policy at:
https://www.zoho.com/privacy.html

Chatbot (Zetaboto)

On our website, we use the Zetaboto chatbot to automatically answer inquiries and improve our customer service.

When you use the chatbot, the messages you enter, as well as any personal data you voluntarily provide (e.g., name, email address, or phone number), will be processed. In addition, technical data such as your IP address, browser type, operating system, and the date and time of access may be processed to the extent necessary for the operation of the service.

Data processing is carried out to handle your inquiry and to provide the chat service based on Art. 6(1)(b) of the GDPR (pre-contractual measures or performance of a contract) or Art. 6(1)(f) of the GDPR (legitimate interest in efficient customer communication). If the chatbot is loaded only after you have given your consent or if it uses analytics features, the processing is based on Article 6(1)(a) of the GDPR.

The data collected via the chatbot will be stored only as long as necessary to process your inquiry or to comply with legal retention requirements.

For more information on the provider’s data processing practices, please refer to its privacy policy.

VI. Contact us

1. Contact using the form

You have the option of contacting us via our web form. To do this, we need your title, surname, first name, email address, company, subject and message. The legal basis for the processing of this personal data is Art. 6 para. 1 sentence 1 lit. f) GDPR, as we have a legitimate interest in responding to your enquiry as simply, promptly and customer-oriented as possible. Unfortunately, we cannot process your enquiry without the provision of your data. You have the right to object to data processing in accordance with Art. 21 GDPR. However, your enquiry can then no longer be answered.

Enquiries that you send us as part of a general enquiry about the services and products we offer are processed on the basis of Art. 6 para. 1 sentence 1 lit. b) GDPR.

In addition, you can decide for yourself whether you would like to provide us with further information. This information is provided voluntarily and is not mandatory for contacting us. We process your voluntary information on the basis of your consent in accordance with Art. 6 para. 1 sentence 1 lit. a) GDPR. You can revoke your consent to data processing at any time at datenschutz@adventics.de.

Your personal data will be deleted 12 months after your enquiry has been answered. Statutory retention periods remain unaffected.

We do not transfer your personal data to third parties.

2. Contact via the chatbot

You also have the option of contacting us via our chatbot, which you can find in the bottom right-hand corner of the landing page and all subpages of our website. The chatbot is used on a voluntary basis. The date and time, your name, email address, chat history and IP address are collected and stored for the duration of the chat in order to answer your enquiry. AI-supported functions are used for the operation of the chatbot to help structure your enquiry and provide automated responses. Data processing is carried out on the basis of our legitimate interest in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR. The legitimate interest lies in answering your enquiry via our chatbot as easily, promptly and customer-friendly as possible. You have the right to object to data processing at any time at datenschutz@adventics.de. However, we will then no longer be able to process your enquiry via the chatbot.

In addition, you can decide for yourself whether you would like to provide us with further information. This information is voluntary and is not mandatory for contacting us via our chatbot. We process your voluntary information on the basis of your consent. You can revoke your consent to data processing at any time at datenschutz@adventics.de.

Technically necessary cookies are used for the use and operation of the chat function. The processing is carried out on the basis of Art. 6 para. 1 sentence 1 lit. f) GDPR. Our interest lies in enabling your Internet browser to be recognised in order to distinguish individual users of the chat function on our website. You can object to this processing at any time. To do so, please click on the following link: datenschutz@adventics.de. The information generated by the cookies about your use of our website is transmitted to a server of the chat service provider and stored there. The chat histories are stored for a period of 12 months. After that, all data will be deleted.

We are supported in the provision and evaluation of the chat by Event Power House, a processor bound by instructions. An date processing contract has been concluded.

VII. Embedded YouTube Videos

We embed YouTube videos on subpages of our website that are not stored on our servers. A locally stored preview image of the video is displayed so that content from YouTube is not reloaded when these subpages are accessed. This does not provide the third-party provider with any information about you. Only with your consent via our content banner will content from YouTube, for example, be reloaded. In this context, YouTube receives information about you, as well as your IP address, which is technically necessary to retrieve the content. We have no influence on further processing by YouTube.

The embedding is based on your consent, provided that you have given your consent via our consent banner. Please note that embedding videos will result in your data being processed outside the EU or EEA.

D. adventics as a data processor under Article 28 of the GDPR

If you purchase our “Scan2Lead” tool through our website, you, as the data controller, enter into a written data processing agreement with us, adventics, as the data processor, in accordance with Article 28 of the GDPR. To provide you with the best possible service in this regard, we will provide you with a data processing agreement when you purchase “Scan2Lead.” It is available for download at the following link: Data Processing Agreement

If you have your own data processing agreements and would like to use them, please feel free to send them to us at the address listed in the legal notice or to contact@scan2lead.com. Please be advised that any costs incurred for the legal review of your documents and for incorporating our information into them will be billed to you.

E. Processing of Personal Data of Business Partners

We process your professional contact data, in particular e-mail address and telephone number, in order to enter into pre-contractual measures or an existing contract between adventics and you on the basis of Art. 6 para. 1 sentence 1 lit. b) GDPR.

In the event that a contract is concluded between adventics and your company as a legal entity, we process your above-mentioned personal data as a contact person on the legal basis of Art. 6 para. 1 sentence 1 lit. f) GDPR. Our legitimate interest lies in contacting you as the contact person and being able to fulfil the contract with the legal entity.

We will of course treat your personal data confidentially and will not pass it on to third parties.
adventics stores the personal data provided by you for the duration of the business relationship with you and until the expiry of the applicable limitation periods, as well as any resulting claims and statutory retention obligations.

We use the following external service providers to process your personal data strictly in accordance with our instructions. We have concluded data processing agreement with them:

• Zoho Corporation B.V., Beneluxlaan 4B, 3527 HT Utrecht, Netherlands (CRM system)
• april.eleven GmbH, Am Kartoffelgarten 14, 81671 Munich, Germany (Contact Us)

F. Your Rights as a User

When processing your personal data, the GDPR grants you certain rights as a website user:

I. Right of information (Art. 15 of the GDPR)

You have the right to request confirmation as to whether personal data concerning you is being processed; if this is the case, you have a right to information about this personal data and to the information listed in detail in Art. 15 GDPR.

II. Right to Rectification and Erasure (Articles 16 and 17 of the GDPR)

You have the right to demand the immediate correction of incorrect personal data concerning you and, if necessary, the completion of incomplete personal data.

You also have the right to demand that personal data concerning you be deleted immediately if one of the reasons listed in Art. 17 GDPR applies, e.g. if the data is no longer required for the purposes pursued.

III. Right to Restriction of Processing (Art. 18 of the GDPR)

You have the right to request the restriction of processing if one of the conditions listed in Art. 18 GDPR is met, e.g. if you have objected to the processing pursuant to Art. 21 GDPR or for the duration of any examination as to whether our legitimate interests outweigh your interests as a data subject.

IV. Right to Data Portability (Art. 20 of the GDPR)

In certain cases, which are listed in detail in Art. 20 GDPR, you have the right to receive the personal data concerning you in a structured, common and machine-readable format or to request the transfer of this data to a third party.

V. Right to Object (Art. 21 of the GDPR)

If data is collected on the basis of Art. 6 para. 1 sentence 1 lit. f) GDPR (data processing to safeguard legitimate interests), you have the right to object to the processing at any time for reasons arising from your particular situation. We will then no longer process the personal data unless there are demonstrably compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.

VI. Right of cancellation (Art. 7(3) of the GDPR)

If the data processing is based on your consent, you can revoke this consent at any time without affecting the legality of the data processing up to the time of revocation.

VII. Right to File a Complaint with the Supervisory Authority

In accordance with Art. 77 GDPR, you also have the right to lodge a complaint with the supervisory authority if you believe that the processing of data concerning you violates data protection regulations. The right to lodge a complaint can be exercised in particular with the supervisory authority in the Member State of your habitual residence, place of work or place of the alleged infringement.

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